Imagine your next role as an Operations Support Associate who is willing to learn Day to Day Operations management. After a thorough on-the-job training, your responsibilities will include:

• Respond to customer inquiries regarding Product installation & Service Processes and coordinate with 3rd party suppliers (Warehouses & repair Depots) when necessary.
• Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of products and documentation.
• Review, Update, Prepare and Process Customers Orders using the Service Management system application. 
• Process daily local goods reception and dispatch to the next service provider or return to the customer.
• Work with Third Party service provider applications for shipments and receiving.
• Work with depot technician to issue Service request demand.
• Document repair report from the Depot center to the Service Management application using adequate training equipment, Work Instructions, and guidelines provided by the team leader.
• Use Supporting documents to update service value Work Orders with accuracy in the service tool.
• Collect data and prepare for routine reports to management.
• Take necessary contacts with relevant parties to understand Product/Service status. 

To be successful in this role you have:

• Fluency in English. Any additional languages are a plus.
• A bachelor degree
• Previous experience of working with CRM systems would be an advantage.
• Resistance to stress, eagerness to learn. 
• Willing to learn and have a real desire to deliver first class Operations/Customer service.
• Experience of working in a Sales /Operations/Customer service role is desired but not necessary. 

Our client is an international medical company located in Diegem.

• a full-time job with a competitive salary (max €2.500 gross, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport
• a very pleasant and supportive team in a large and well-reputed international company
• this is a temporary contract of 6 months