Operations Support Associate

The Operations Support Associate:

• Works with multiple partners in distribution and Depot service center based in Belgium, Germany, Portugal, Netherlands, and the United Kingdom.
• Takes care of all the necessary actions to facilitate a responsive service to both external customers and internal network of Service Engineers across EMEA, APAC and other regions.
• Guarantees the update of necessary paperwork to facilitate a responsive service.
• Member of a Field Support Team (Back Office) but collaborates with people from across the globe.

Tasks:

• Respond to customer inquiries regarding Product installation & Service Processes and coordinates with 3rd party suppliers (Warehouses & repair Depots) when necessary.
• Ensure all activities are recorded within the Service Management System through Daily updates to maintain traceability of products and documentation.
• Review, Update, Prepare and Process Customers Orders using Service Management system application. Mainly through the warehouse team with some exceptions where local Pick/Pack/Ship will be necessary.
• Process daily local goods reception (Visual inspection and segregation) and dispatch to next service provider or return to customer.
• Work with Third Party service provider application for shipments and receiving.
• Work with depot technician to issue Service request demand.
• Document repair report from Depot center to the Service Management application using adequate training equipment’s, Work Instructions and guidelines provided by team leader.
• Use Supporting documents to update service value Work Orders with accuracy in service tool.
• Collect data and prepare for routine reports to management.
• Take necessary contacts with relevant parties to understand Product/Service status.
• Support various project assignments through implementation as assigned.
• Analyze and report weekly to Management on Products installation progress.

• You are willing to learn and have a real desire to deliver first class Operations/Customer service.
• Experience of working in an Operations/Customer service role before is desired but not necessary.
• Previous experience of working with CRM systems would be an advantage.
• Fluency in English. Any additional languages are a plus.
• Resistant to stress, eager to learn, independent and trustful person

• a full-time job with a 6 month's contract, and a real possibility for extension afterwards.
• a competitive salary (between 2.000€ and 2.300 gross, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after initial training period)
• a very pleasant team in a large and well-reputed international company