Customer Service Associate

  • Administrative Assistant
  • Customer Service
  • Logistics Assistant
  • Zaventem / Diegem
  • Outsourcing / sur projet
  • Temporaire

Votre fonction

The Operations Support Associate:

  • Works with multiple partners in distribution and Depot service center based in Belgium, Germany, Portugal, Netherlands, and the United Kingdom.
  • Takes care of all the necessary actions to facilitate a responsive service to both external customers and internal network of Service Engineers across EMEA, APAC and other regions.
  • Guarantees the update of necessary paperwork to facilitate a responsive service.
  • Member of a Field Support Team (Back Office) but collaborates with people from across the globe.


  • Respond to customer inquiries regarding Product installation & Service Processes and coordinates with 3rd party suppliers (Warehouses & repair Depots) when necessary.
  • Ensure all activities are recorded within the Service Management System through Daily updates to maintain traceability of products and documentation.
  • Review, Update, Prepare and Process Customers Orders using Service Management system application. Mainly through the warehouse team with some exceptions where local Pick/Pack/Ship will be necessary.
  • Process daily local goods reception (Visual inspection and segregation) and dispatch to next service provider or return to customer.
  • Work with Third Party service provider application for shipments and receiving.
  • Work with depot technician to issue Service request demand.
  • Document repair report from Depot center to the Service Management application using adequate training equipment’s, Work Instructions and guidelines provided by team leader.
  • Use Supporting documents to update service value Work Orders with accuracy in service tool.
  • Collect data and prepare for routine reports to management.
  • Take necessary contacts with relevant parties to understand Product/Service status.
  • Support various project assignments through implementation as assigned.
  • Analyze and report weekly to Management on Products installation progress.

Votre profil

  • You are willing to learn and have a real desire to deliver first class Operations/Customer service.
  • Experience of working in an Operations/Customer service role before is desired but not necessary.
  • Previous experience of working with CRM systems would be an advantage.
  • Fluency in English. Any additional languages are a plus.
  • Resistant to stress, eager to learn, independent and trustful person

Notre client

Our client is an international medical company located in Diegem.

Notre client offre

  • a full-time job with a competitive salary (between 2.000€ and 2.300 gross, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after initial training period)
  • a very pleasant team in a large and well-reputed international company
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